| Q: | What do I do if I lock myself out of my room or my key is lost or stolen? | |
| A: | Lock out procedures vary, depending on your residence. Please follow the instructions
as outlined below: Students residing in residential buildings with electronic locks should visit Housing & Dining Services during business hours and a temporary card key will be issued to you. Your student account will be assessed in increments of $5.00 (i.e., $5.00 for second, $10.00 for third, etc) for each temporary key created for you beyond the first replacement issued. It is highly advisable to carry your campus identification card/key at all times. When an ID or permanent card key is lost, the resident must visit the Card Office located in Warner Hall for a replacement ID. Your old ID or card key automatically deactivates when the new one is used. After hours entry requests should be directed to Campus Police at 412-268-2323. Residents of Cathedral Mansions, Fairfax*, London Terrace, Veronica Apartments, Shady Oak Apartments or Webster* should visit the Housing & Dining Services to sign out a temporary key for 24 hours. The student must return this key to the Housing & Dining Services by 5pm of the next business day. If a student fails to do so, it will be assumed that the student lost his or her original key and a request to change the lock will be placed with the university locksmith. In this case, the responsible student will be billed $60 for the lock change and the students sharing the accommodations must arrange to pick up new keys once the lock change has taken place. Once a lock change order is placed, it cannot be cancelled. *Residents of Fairfax and Webster will be charged an additional $25 if the electronic entrance key fob is also lost and must be replaced. After hours entry requests should be directed to Campus Police at 412-268-2323. |
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