Residential Computing Consultants (RCCs) provide in-room computing help to students living in on-campus dormitories. A Residential Computing Consultant is on duty Monday through Thursday from 6:00 through 9:00 p.m.

Students living in on-campus housing can contact an RCC via phone, e-mail, voicemail, or AIM. If necessary, an RCC can schedule an appointment to visit a student's room to help solve networking and software configuration problems. Any problems that cannot be solved during the RCC's visit will be referred to the Help Center for further support.

To contact the RCC:
Phone: 412-268-3854
AIM: cmurcc
Email: rcc-help@andrew.cmu.edu

When requesting an RCC visit, please include the following information in
your request:
1. Your name
2. Your room number
3. A phone number where you can be reached
4. A brief description of the problem, including the full text of any
error messages.
5. The hours when you will be available for the RCC to contact you.

For more information about the Residential Computing Consultant program, visit <http://www.cmu.edu/computing/rcc/> or contact the Help Center via e-mail to advisor@andrew.cmu.edu or by phone to (412) 268-4357.

This program is brought to you by the Help Center and Housing Services.

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