Dear Oakland Apartment Residents:
Please see enclosed letter from Bruce Taylor of CMU Telecom for
information
on best process by which to respond to Comcast internet service
reduction
issues if you've been effected.
Sincerely,
Tom Brooks
Housing Services Facility Coordinator
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There have been some cases where the internet service provided by
Comcast
has had problems where only one computer can get an IP address at one
time.
Telecom has been working with Comcast to try to prevent this problem
from
occurring. However, if you should happen to experience this, the
fastest
way to get the problem resolved is to call Comcast for help
(1-800-COMCAST)
before contacting CMU telecom (8-8500).
If the Comcast techs are unable to resolve the issue, please contact
us and
we'll work to resolve the issue as quickly as possible. However,
given the
nature of the cable modems, continuing resident involvement will be
needed
to carry the process through to completion.
Bruce Taylor
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* For additional information about Housing Services, *
* please visit our web site at: *
* *
*
http://www.housing.cmu.edu/ *
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