Subject: DSL Status as of 9/19/01
   Date: Thu, 20 Sep 2001 07:43:21 -0400
   From: Housing <univhous@andrew.cmu.edu>
     To: <Oakland-DSL-Residents@wgs.housing.cmu.edu>


Dear Oakland Apartment Residents

 As part of our continuing effort to keep our residents informed, here is
 the current status of the DSL project in our apartments.  By the end of
 the day today, apartments that have been waiting to be installed, and
 specifically London Terrace residents, should have DSL Service.  You
 should be able to try your DSL tonight, and if you still do not have
 service, please call Telerama (9-412-688-3200) and report the continued
 outage, as well as reply to this e-mail so that we are aware of it as
 well.

 Unfortunately this does not necessarily extend to students apartments
 that may have trouble tickets open or otherwise have only recently
 reported their service as non-operational.  If you have a trouble ticket
 open with Telerama, and your service does not work, you are free to
 contact Telerama with regard to the status as well as letting me know if
 the problem is continuing to not be resolved.

 The first of the scheduled bandwidth increases is, however, being
 delayed. They have entered a testing phase of the link with Verizon,
 however Verizon is still focusing on New York City.  The upgrade has
 been placed in a queue below emergency repairs and restoration of
 service in the Manhattan area. As soon as they are able to assist with
 the final phase of this, the link will be active.  The current estimates
 place the final installation into next week.  Additionally, the second
 upgrade to the bandwidth is scheduled to occur next week.  It is
 believed that, at this point, the disaster of September 11, should not
 affect this installation.

 I apologize for these delays, however they are far beyond anyone's
 ability to control.  Thank you for your patience, and with luck, we
 shall be over this shortly.

 Wayne Popinski
 Information and Technology Assistant
 Housing Services





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