RESIDENTIAL FACILITIES SECURED BY ELECTRONIC LOCKS:
Boss, Doherty, Donner, Hamerschlag, Henderson, Margaret Morrison, McGill, Morewood, Mudge, New House, Resnik, Roselawn, Scobell, Shirley, Welch, West Wing and Woodlawn
Residential access is encoded on the student's Carnegie Mellon ID+ card upon arrival to campus.
Residents who are locked out of their room should visit Housing & Dining Services during business hours and request a temporary key card for two hours to access their room. Residents who have lost their ID+ card should visit the Card Office during business hours to request a new ID. The Card Office will provide you with a new ID+ card that includes your housing access. Once the new card is used in a lock, the lost card will no longer work in that lock.
Housing & Dining Services will assess the student's account in increments of $5 (i.e., $5 for the second, $10 for the third, etc.) for each temporary key created beyond the first one issued.
Please note that charges may apply to the replacement of a student ID+ card which are predetermined by the Card Office.
RESIDENTIAL FACILITIES WITH HARD KEY ACCESS:
Cathedral Mansions, Fairfax, London Terrace, Shady Oak, Veronica and Webster Hall
Residents who are locked out during normal business hours should come to Housing & Dining Services to receive assistance. After hours and on weekends, contact Campus Police (412-268-2323) for assistance.
The student's account will be assessed in increments of $5 (i.e., $5 for the second, $10 for the third, etc.) for each "loaner key" provided by Housing & Dining Services beyond the first one issued.
Residents should visit Housing & Dining Services to sign out a temporary key for 24 hours. This key must be returned to Housing & Dining Services by 5pm of the next business day. If not returned, it will be assumed that the student lost his or her original key. When a resident loses their key they are billed $60 for the lock change and the residents sharing the accommodations must arrange to pick up new keys once the lock change has taken place. Once a lock change order is placed, it cannot be cancelled.
A $10 replacement fee will be charged for lost metal entrance keys and residents of Fairfax and Webster will be charged an additional $25 if the electronic entrance key fob is also lost and must be replaced.
For more information, see the Frequently Asked Questions about Key and Lock-Out Services.