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Welcome to the on-line home of the Carnegie Mellon Residence Hall Desk Services. Our mission is to provide security and service to those living in our residence halls. Our desks are located in Donner, Morewood Gardens A Tower, Mudge House, New House and West Wing. As a part of Housing Services, the desks are managed by 5 managers and the staff assistant. The desk management team along with the desk attendants work according to a mission statement centered around service and security.

Service: The Residence Hall Service Desks are available to serve many of the needs of the Carnegie Mellon community. The services offered include equipment checkout, lending storage racks, and providing information about the community.

Security: The importance of keeping the residence halls of Carnegie Mellon University for their residents and guests is unquestionable. To uphold this belief, the Residence House Service Desks additionally carry out a validation policy of those who desire entrance to the five residence halls with service desks. A Carnegie Mellon University identification card is necessary to enter a residence house. Guests must be escorted from the house entrance and are the responsibility of the resident.

We invite you to visit any of our desks and to take advantage of our services. Please let us know how we may better serve you by offering your comments or suggestions through e-mail.

Brooke Shaffer (brookesh@andrew.cmu.edu)
Graduate Coordinator for Customer Service and Programming

John Mayo (jmayo@cmu.edu)
Graduate Coordinator for Customer Service and Programming