Subject: Residential Computing Consultants
Date: Wed, 31 Jan 2007 09:23:46 -0500 (EST)
From: Housing and Dining Services <plaid@andrew.cmu.edu>
To: <All-Residents@listserv.housing.cmu.edu>

The Residential Computing Consultants are available to help with computing
problems in campus housing.

Residential Computing Consultants (RCCs) provide in-room computing help to
students living in Carnegie Mellon housing. This includes both on and off
campus residential facilities. A Residential Computing Consultant is on duty Monday through Thursday from 6:00 p.m. through 9:00 p.m. The RCCs can help you resolve networking, software configuration, and security issues
(virus/spyware/operating system patches).

Students living in Carnegie Mellon housing can contact an RCC via phone,
e-mail, voicemail, or through a referral from the Computing Services Help
Center. If you request RCC service, an RCC will call you to schedule an
appointment. You must be in your room to schedule and receive an RCC visit.
If an RCC cannot solve the problem on the first visit, he will either
schedule an appointment for the next day or refer your problem to the Help
Center for further support.

To contact the RCCs:
Phone: 412-268-3854
Email: rcc-help@andrew.cmu.edu
Or contact the Help Center at 412-268-4357, advisor@andrew.cmu.edu.

When requesting an RCC visit, please include the following information in
your request:
1. Your name
2. Your room number
3. A phone number where you can be reached.
4. A brief description of the problem, including the full text of any
error messages.
5. The hours between 6-9 p.m. Mon - Thurs when you will be available for
the RCC to contact/visit you.

For more information about the Residential Computing Consultant program,
visit <http://www.cmu.edu/computing/rcc/> or contact the Help Center via
e-mail to advisor@andrew.cmu.edu or by phone to (412) 268-4357. The
Residential Computing Consultant program is a joint program of Computing
Services and Campus Services.

Replies should be directed to: RCC Help <rcc-help@andrew.cmu.edu

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